News and reports

A child or young person (0-25) is said to have SEND if they have a learning difficulty or disability which requires special educational provision to be made for them in order to support them to progress. Local service provision is governed by Part 3 of the Children and Families Act 2014 and the SEND Code of Practice 2015, although other legislation, such as the Equality Act 2010, is also relevant. The introduction of the Children and Families Act and SEND Code of Practice placed greater emphasis on the inclusion of children, young people, parents and carers in planning and decision-making, as well as on supporting aspirations and improving outcomes. This should be facilitated by strengthening joint planning and commissioning of services and the publication of a Local Offer, listing information about local SEND support.

One of HWS priorities for 2023/24 is to focus on engaging with under representative groups in Sandwell. Through our engagement work, we found that a big topic for discussion were the issues with accessing GP services. The use of digital applications
(apps) was raised as an area concern for conversation.

We have carried out a project that looks at the experiences of people accessing and using digital applications (apps) for GP services, and the barriers to using them. This report will focus primarily on the NHS app, also referenced is the Air mid app.