What we do

About us

Healthwatch Sandwell is an organisation that has been set up to enable the view and experiences of people who use services to influence and improve the way the health and social care services are provided and run. It is linked to the Care Quality Commission, whose job is to make sure that health and social care services meet government standards of quality and safety.

We Monitor

Through our community engagement activities, data intelligence systems, enter and view programme and our Healthwatch Champions, we continually monitor service delivery through concerns raised, feedback received, and the Healthwatch Public Advisory Group use this intelligence to inform and shape the Healthwatch priorities and activities.

We Analyse

Using our bespoke evidence and insight software and in-house research expertise, we analyse consumer feedback as well as a broad range of data sources to produce evidence and insight reports and information dashboards which can provide trends, statistical and performance analysis of services for use in monitoring and challenging service commissioning and provision.

We Investigate

We use our various sources of intelligence, and our range of powers, including the ability to enter and view provider premises, to investigate where concerns about services have been raised. We promote opportunities for consumer involvement in consultations, service reviews and surveys and actively seek out consumer feedback on their experiences of health and social care services across Warrington. Using our powers to request information we raise issues with and seek answers from commissioners and providers in order to support our investigation of concerns. 

We Challenge

Using our evidence and insight reports and data dashboards as a robust evidence base, we challenge commissioners and providers on the quality, access and delivery of health and social care services and ensure that these are acted upon. We always seek feedback on what has been done as a result of our reports, and in turn report this back publicly.

How we help you

If you’ve recently visited your doctor, or local hospital, or used any health and care services in Sandwell we want to hear from you.

Whether you’ve had a good or bad experience, we can use your feedback to improve services for everyone and we have the power to make NHS leaders and other care providers listen to what you have to say.

We’re completely independent and impartial and anything you say is confidential. Our service is free, simple to use and can make a real difference to people in Sandwell and beyond.

Transcript

You can download a transcript of this video. If you need this information in a different format please get in touch with us. 

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Our ways of working and values statement

Our work will be informed by our values

• We will maintain a positive and forward-looking focus to get things done
• We will be open, transparent and listen
• We will value evidence, knowledge and experience
• We will acknowledge, celebrate and share good practise
• We will respect each other and work together to achieve the highest standards
• We will remain independent but collaborate where possible

Healthwatch Sandwell Policies and Procedures

Find out more about how we regulate the running of our organisation. Like most organisations, Healthwatch Sandwell has policies to give consistency and regulation around various aspects of employment and governance. Our policies are regularly reviewed and amended if necessary and our current policies are available to download below.

Policies and Procedures