Enter and View - Phlebotomy Clinic at Neptune Health Park
Our Authorised Representatives facilitated the visit and spoke to 7 patients, both male and female of mixed ethnicities and observed the environment on 1st August 2023.
A pre-set of questions were asked that covered:
• Patient experience of the service including booking appointments, care by
staff, accessibility to the building and information and any suggestions to improve the service.
• How staff meet individual needs of patients including the communication needs
of patients who have impairments, handling anti-social behaviour from
patients / relatives, how to support patients who want to raise a complaint /
concern about the service and suggestions to improve the service.
A pre-set of questions were asked that covered:
• Patient experience of the service including booking appointments, care by
staff, accessibility to the building and information and any suggestions to improve the service.
• How staff meet individual needs of patients including the communication needs
of patients who have impairments, handling anti-social behaviour from
patients / relatives, how to support patients who want to raise a complaint /
concern about the service and suggestions to improve the service.
85% had been given a choice to attend this clinic, one patient was particularly pleased to come here as it was on a local bus route and 100% of patients stated that they were listened to around their health needs.
Click the link below to download the full report and see what patients are saying about this service.
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Neptune Phlebotomy Clinic Enter and View Report Visit - August 23
