Young Adult Diabetes Transition Clinic Diabetes Centre Birmingham City Hospital
Our Authorised Representatives facilitated the visit and spoke to 6 patients, both male and female of mixed ethnicities and observed the environment on 26th July 2023. A pre-set of questions were asked that covered:
• Patient experience of the service including booking appointments, care by staff, accessibility to the building and information and any suggestions to improve the service.
• How staff meet individual needs of patients including the communication needs of patients who have impairments, handling anti-social behaviour from patients / relatives, how to support patients who want to raise a complaint / concern about the service and suggestions to improve the service.