Hospital Treatment Pathways

HWS asked patients about the quality of communication, information and support provided while on the journey to hospital treatment. HWS also asked patients whether they felt well informed and involved during their hospital treatment pathway and explored what it might take to change ‘patients in waiting’ to ‘patients in preparation for hospital treatment. Patients told HWS that there was room for improvement and shared views on what services could help make waiting for treatment a better experience. This report reflects the project findings alongside patients' voices and views.