Park Lane Pharmacy 2022

Report - 26 January 2022

This pharmacy operate ‘Pharmacy First’ which means the team can give clinical and practical medical advice or over-the-counter medicines to help safely manage minor health issues such as: sore throats, coughs, colds, tummy troubles, teething problems and aches and pains.

The purpose of the visit was to observe the environment and explore first-hand with customers their experiences of using the Park Lane Pharmacy. Healthwatch Sandwell wanted to find out customer's experience of the pharmacy service, this included why they visit the pharmacy and what support they get from the pharmacy and how they are treated. Healthwatch Sandwell also wanted to know about patients experiences of receiving prescriptions from General Practitioners and them being actioned by this pharmacy.

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