DMP Escalation Report Dec 2020

On November 27, 2020, a Healthwatch Sandwell (HWS) member of staff were contacted by a resident of Swallowfield, an independent living provision of Tipton Village which is part of the Accord Housing Group. The resident was raising concerns about not being able to access a COVID-19 test. The HWS Manager advised that the Manager of Swallowfield be contacted to establish the facts regarding this concern. The Deputy Manager of Swallowfield confirmed that COVID-19 -19 tests had arrived, and they would ensure that the resident would have access to a test...