Make a complaint about Healthwatch Sandwell

Engaging Communities Solutions (CIC) is contracted by Sandwell Borough Council to deliver Healthwatch Sandwell. Individuals and organisations have the right to express their views about the performance of Healthwatch Sandwell and the way in which it conducts its business.

Anyone who is dissatisfied with any aspect of the service received by Healthwatch Sandwell can make a complaint under Healthwatch Sandwell’s complaints policy.  We will treat both concerns and complaints in the same way.  This Policy does not cover:  

1)    Complaints or concerns about the NHS, which should be dealt with through the NHS complaints procedure.

2)    Complaints about the provision of social care services which should be dealt with by Sandwell Borough Council complaints procedure.